Frequently Asked Questions

1. How do I purchase tickets for events powered by NightLifeInLA?

It’s a simple, standard purchase process and the steps below will help you navigate your search and purchase.

If your a new customer look for the event you wish to buy a ticket for first. If your a returning customer with an account, simply log in with your information you created, Make sure you have a valid credit card with updated billing information in your account.

1. Go to the event you would like to purchase tickets for.

4. Pick the ticket you want to buy. Tickets will be available on a first-come, first-served basis and are NOT guaranteed.

6. Check on the quantity and click CART.

7. Enter your information and Credit Card.

8. Finish Checking Out.

9. You will receive an email with the tickets.

10. You can either show the tickets on your phone or print them out upon arrival to the event.

2. Ticket limits for events

The venue or artist/event management will typically impose a ticket limit per customer, credit card, billing address and/or other criteria in order to provide ticket access to as many fans as possible.

Ticket limits vary depending on the type of event or the anticipated demand for tickets.

3. Can I chat online with a rep?

Yes, Live Chat is available on our site, if for some reason no one answers your question right away they will be sure to get back to you as fast as possible.

4. How do I reset my password on my account?

Tap Sign In from the menu options and then press “Forgot your password?” You will then get an email where you will have to click on a link to re-create it a new one.

5. How do I get a refund?

Refunds are issued before 24 hours after you buy the ticket. If you request for a refund after 24 hours of your purchase we will not issue it.

6. How does NightLifeInLA handle fraud?

We take fraud very seriously and thoroughly review every claim brought to our attention. If you suspect fraud on your account, please call or email us immediately.

And remember – where you buy matters. The only way to know your tickets are the real deal is to buy NightLifeInLA Tickets directly from NightLifeInLA, or get them at the venue box office. Verified Tickets are 100% authentic.

7. Logging out of My Account

Hover over your name (e.g. John’s Account) on the top right of our site, then click Sign Out.

8. Can I exchange or upgrade my tickets?

Yes, you can exchange or upgrade to a higher ticketed item but not lower.

9. Do I need an account to use My Cart?

No, you can use CART without an Account for a one time use.

10. Will I get a Receipt for purchase?

Once you Checkout you will receive an email of your Ticket Receipt.

11. Where can I view my ticket purchases?

Most tickets bought on will automatically appear in your account. Click “My Account” at the top right of any page on our site and sign in to view the tickets under “Orders “ section.

12. What happens if my event is postponed or rescheduled?

Your tickets will be good to use for the new event date.

13. What is Ticket Transfer?

Ticket Transfer allows you to transfer your ticket to another person.

14. What can I bring to a concert?

Good question – it depends on the venue. Check our site or the actual Venue’s site for info.

15. How old do I have to be to enter show?


16. What is Cart and how does it work?

Like shopping carts on other sites, CART is where your tickets will appear that you want to buy for the events.

17. Are there Ticket limits for events?

The venue or artist/event management will typically impose a ticket limit per customer, credit card, billing address and/or other criteria in order to provide ticket access to as many fans as possible.

18. No information on event?

Often, the venue or promoters prefer to wait until all terms regarding the event are finalized to protect the consumer from being misinformed. We don’t release any information until we receive authorization from the promoter or venue; sometimes, this can happen after the media has already begun publicizing the event.

19. My tickets were lost, stolen, or destroyed. What do I do?

If the tickets you bought online or by phone are lost, stolen, damaged, or destroyed, please Contact us. Most times you can either log in and re-send them to your email, or just for the email you got and re-print the ticket.

20. How do I find ticket prices and fees?

Ticket prices will be displayed once tickets are available for purchase.

You can see how much most standard tickets will be before you decide to buy – the Order Processing fee and taxes are added in checkout.

21. How do I find an event?

We’d like to make your experience easy as possible.

To find information about a specific event or venue, such as ticket prices or availability, simply type the partial or full name of the event or venue name into the search box located on the home page. Then click on the button and the information will pop up.

22. Locations to events?

The venue address will be on the event page or even on the event flyer.

23. Can I remove events from My Cart?

Yes, just click the – sign and your account will go delete the product.

24. Can I Add tickets to an existing order?

To add tickets to an existing order you will have to purchase that ticket again, if you have an account you can log in and then purchase another ticket.

25. What are eTickets?

eTickets refers to the electronic delivery options we offer. With eTickets, You will get an email with them attached. You can either Print them at home or show them on your mobile device.


26. How do I print tickets I bought by phone?

Please use the browser on your desktop then go into your email and look for the attached ticket. Then once its pulled up press Print and it will print the ticket for you.

27 . How do I update my bank account and routing number?

Log into your account and change personal settings.